7/28/2023 0 Comments Guide zendesk pricing![]() The more you go through them, the more you feel overwhelmed because you have no idea what might fit your business. Sounds good, huh?īut if you check Zendesk’s plans, you’ll realize how complicated it can get. Spend only $5, and you can get a help desk tool. When reading this, Zendesk pricing seems simple at first. We’ll then explain to you why our ecommerce customer service solution Gorgias is much more affordable than Zendesk. Let’s first have an overview of Zendesk pricing and plans. But because of that, many businesses, especially eCommerce merchants, become disinterested in Zendesk and start looking for Gorgias. ![]() Check out our complete overview of Zendesk and its features if you want more top-level information about the platform.įrom managing tickets to handling CRM, Zendesk gives you a wide range of features to maintain relationships with customers. Zendesk defines itself as “a service-first CRM company that builds software designed to improve customer satisfaction and customer relationships.” It has been known as the biggest SaaS customer service platform in the market. So, what do Zendesk’s plans look like? Why do they eventually cost you more? Let’s find out in this article. With Zendesk pricing, every additional agent (or seat) leads to more money to spend every month if your business is growing. “Handle” means they respond to customers and deals with tickets (creating, opening, moving, etc.). Let us make it simpler for you: A Zendesk support agent is someone who handles support requests. Each rep, admin, or manager needs their own agent license. Here is how Zendesk defines “an agent”: An agent is what we call anyone who logs into a Zendesk product. Zendesk pricing applies the “pay-per-agent” subscription model. One of these tools is Zendesk.īesides its overload features, there is another thing that many people are interested in: Zendesk pricing. If you google “ help desk software", you’ll receive millions of them showing up in reviews, comparison, discussion, and posts. The following table shows feature availability for Support Suite plans as of January 31, 2021.įor information about pricing, see the Suite pricing page.Talking about Zendesk, everyone’s first question centers around pricing, so let’s follow the money. When features are added to the current Professional or Enterprise versions of Support, Guide, Chat, or Talk, or social messaging, they will also be added to the equivalent legacy Support Suite plan. Support Suite Enterprise, included the Enterprise plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.Support Suite Professional, included the Professional plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on. ![]() The legacy Zendesk Support Suite offered two plan types that contained Support, Guide, Chat, Talk, and social messaging in one bundle. It includes everything from the other plans plus an enhanced sandbox environment, enhanced disaster recovery, a high volume API add-on, and more. Includes all the features in the Suite Enterprise plan plus you can add additional features that tailor Zendesk exactly to your needs. It also includes real-time shareable reports, a sandbox environment for testing, and more. Enterprise helps you scale up your support with custom permissions, agent workspaces, and branding. Includes all the features in the Suite Professional plan plus additional features for delivering personalized customer experiences at scale. Plans purchased after Apalso include Sunshine conversations. Professional adds capabilities like AI-powered answers, community forums, SLA management, custom reports, and more. Includes all the features in the Suite Growth plan plus additional features for growing teams, better collaboration, routing, and analytics. Growth includes multiple help centers, up to 100 AI-powered answers, conversation routing based on skills, light agents, a self-service portal, and more. Includes all the features in the Suite Team plan plus additional features to handle higher support volume. Team includes the fundamental features plus a single help center, up to 50 AI-powered automated answers, pre-built reports, support from the Zendesk team, and more. ![]() It includes the basic features you need to deliver omnichannel support wherever your customers need it. The current Zendesk Suite plans are: Plan Access to prebuilt apps and integrations from the Zendesk Marketplace.Pre-built reporting and analytics dashboards.Email, voice, SMS, and live chat support.Messaging across web, mobile, and social media.All plans include these fundamental features:
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